How to avoid and solve office conflict?

Conflicts are bound to happen in any workplace, but all that matters is how a manager responds to the situation and facilitates a resolution. If you are unsure of your ability to resolve issues between coworkers, consider enrolling in a conflict management training seminar or course.  In the early stages of a conflict the most powerful tool to resolve it is simple: Ask. If somebody has done something that made you angry, if you don’t understand somebody’s viewpoint, if you don’t understand their actions – ask. Sometimes there’s a perfectly good reason why that person does what he does, and a potential conflict evaporates right there. Also, never assume that people do what they do to annoy you or spite you. People typically have a good reason to do the things they do, even the things that really get on your nerves. Never assume bad faith on anyone else’s part. Some conflicts are so entrenched that they can not be solved by the participants alone; outside help is needed in the form of conflict mediation. Mediation involves finding a third party trusted by the people involved in the conflict and then trusting that person to help find a solution.

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